Privacy Policy

This Privacy Policy explains how Victor Serna-Delgado (“Victor,” “we,” “us”) collects, uses and protects personal information when you visit this website, request a home value, or contact us. Victor Serna-Delgado is a California real estate salesperson (DRE #02035704) licensed with eXp Realty of Southern California, Inc. (DRE #02187306).

Information we collect

When you fill out a form, call, text or email us, you may give us:

• Your name, phone number and email address
• The address of a property you own or want to sell
• Your selling timeline and any details you choose to share about the property
• Whether you agreed to receive calls and text messages, and when

When you visit the website, we and our service providers may automatically collect basic technical information such as your browser and device type, IP address, pages viewed, the site that referred you, and the date and time of your visit. To prepare a home value, we may also use public records and multiple listing service (MLS) data about the property.

How we use your information

• To respond to your request and prepare your home value
• To contact you by phone call, text message or email about your request and related real estate services
• To keep a record of our communications in our customer relationship management (CRM) system
• To operate, secure and improve this website
• To meet our legal, licensing and brokerage record-keeping obligations

How we share your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only as needed with:

• Service providers that help us run our business, such as our CRM (Follow Up Boss), website host, form and automation tools, and email and text-messaging providers. They may use it only to provide services to us.
• eXp Realty of Southern California, Inc., our supervising brokerage, for compliance and record keeping
• Others involved in your transaction, such as escrow, title or lenders, only when you ask us to or a transaction requires it
• Government authorities or others when required by law or to protect our legal rights

Text message opt-in data and consent are not shared with third parties or affiliates for their marketing purposes.

Text messages (SMS)

If you check the consent box on our form or otherwise agree, Victor Serna-Delgado may send you text messages about your request and related real estate services at the number you provided.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or call (909) 362-8299.
• Consent to receive calls or texts is not a condition of any purchase or service.
• Carriers are not liable for delayed or undelivered messages.

Cookies and analytics

This website may use cookies and similar technologies so the site works properly, to remember your language choice, and to understand how visitors use the site (for example, through the website platform’s built-in analytics). You can block or delete cookies in your browser settings; some features may not work as intended. We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of any sale or sharing of personal information. This site does not currently use third-party analytics or advertising pixels. If that changes, we will update this policy.

How long we keep information

We keep personal information for as long as needed to respond to you and provide our services, and as required by law and real estate brokerage record-keeping rules. We then delete it or make it anonymous.

Your California privacy rights

If you live in California, you may ask us to:

• Tell you what personal information we have collected about you, how we use it and whom we share it with, and give you a copy (right to know and access)
• Delete your personal information, subject to legal exceptions (right to delete)
• Correct inaccurate personal information (right to correct)
• Not sell or share your personal information (we do not sell or share it)

We will not discriminate against you for using these rights. To make a request, email victor@thevsdgroup.com or call (909) 362-8299. We will need to verify your identity before acting on a request, and we aim to respond within 45 days. You may use an authorized agent to make a request on your behalf. You can also stop calls and texts at any time by replying STOP or telling us.

Children

This website is not intended for children under 16, and we do not knowingly collect personal information from them.

Security

We use reasonable safeguards to protect personal information, but no website or transmission over the internet is completely secure.

Other websites

This site links to other websites such as Zillow, Google, TikTok and YouTube. Their own privacy policies apply when you visit them.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed.

Contact us

Questions or requests about your privacy: Victor Serna-Delgado, eXp Realty

• Phone or text: (909) 362-8299
• Email: victor@thevsdgroup.com